United Kingdom Gambling Commission
- 600+ games from 120+ top providers
- NZ$1,300 + 200 free spins welcome bonus
- Fast withdrawals, 0-24 hours for e-wallets
- 24/7 live chat support
- Skrill and Neteller deposits are excluded from the welcome bonus
- $7,500 CAD weekly withdrawal limit
Jump to: Games | Bonuses | Payments | Trust & Security | User Experience | Conclusions | FAQs
Overview
Overall rating: 4.6 / 5
21Prive Casino, launched in 2014, is operated under the management of White Hat Gaming Limited, a prominent iGaming company based in Malta. White Hat Gaming is known for powering several reputable online casinos, including Hello Casino and Slotnite. It is licensed by several reputable authorities, including the UK Gambling Commission, the Malta Gaming Authority, and the Swedish Gambling Authority, which underscores its commitment to secure and regulated gaming practices. The casino’s operations are rooted in a solid technological platform that ensures a seamless gaming experience, highlighted by features such as instant play and mobile compatibility, catering to a modern, on-the-go audience.
From a tech perspective, 21Prive Casino stands out with its user-friendly interface and a focus on high-quality graphics, resembling the luxurious atmospheres of top Las Vegas casinos. The casino positions itself as a premium online gambling destination, with a strong emphasis on providing a diverse and engaging gaming environment.
Players at 21Prive Casino can expect a broad selection of over 1000 games, including slots, table games, live dealer options, and more from leading software providers like NetEnt, Microgaming (now Games Global), and Evolution Gaming. The casino is known for its swift payment processes and a variety of bonus offers, including multiple deposit bonuses and VIP programs tailored to reward loyalty. This comprehensive gaming hub is designed to meet the needs of players from Canada, with transactions available in CAD to avoid exchange fees, making it a convenient and attractive option for local players.
1. Game Variety & Software
Game Variety Software: 4.5 / 5
Game Categories
21Prive Casino offers a comprehensive range of game types to cater to various player preferences, including slots, jackpots, table games (e.g., roulette, blackjack, baccarat), live dealer games, crash games, scratch cards, video poker, bingo, keno, craps and dice, virtual sports, and live shows (e.g., dream catcher, football studio).
Software Providers
21Prive Casino incorporates a mix of leading and niche game providers, ensuring a diverse and high-quality gaming experience, like Games Global, NetEnt, Evolution Gaming (with exclusive live dealer games), Pragmatic Play, NextGen Gaming, Betsoft, Wazdan, Red Tiger Gaming, Play’n GO, Quickspin and more.
Featured & Popular Titles
For Canada players, some of the most popular and recommended titles at 21Prive Casino include Book of Dead (Play’n GO), Starburst (NetEnt), Big Bass Splash (Pragmatic Play), Mega Moolah (Microgaming, known for its progressive jackpots), and Lightning Roulette (Evolution Gaming).
These games are favorites among Canadian players for their engaging gameplay, innovative features, and potential for big wins.
2. Bonuses & Promotions
Bonuses Promotions: 4.5 / 5
21Privé Welcome bonus
21Privé’s welcome bonus for Canadian players includes a 100% match on the first deposit, up to $300 CAD, giving players up to $600 CAD total to play with when depositing the full amount. The bonus also includes 200 free spins on Immortal Romance, credited as 40 spins per day for five days.
The rest of the five-part package includes:
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2nd deposit: 75% up to $300 CAD
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3rd deposit: 50% up to $300 CAD
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4th deposit: 25% up to $300 CAD
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5th deposit: 100% up to $100 CAD
Bonus funds and free spin winnings must be wagered 35x before withdrawal. A $5 CAD max bet limit applies while playing with bonus funds. Skrill and Neteller deposits are not eligible for this promotion. Free spins expire after 10 days, and bonus funds expire after 30 days. No bonus code is required – the offer is activated automatically with a qualifying deposit of $20 CAD or more.
Welcome Bonus
21Privé Casino offers an exclusive welcome package for new Canadian players, spread across your first five deposits and totaling up to $1,300 CAD + 200 free spins. The structure is as follows:
- 1st Deposit: 100% up to $300 CAD + 200 bonus spins on Immortal Romance (credited as 40 per day for 5 days)
- 2nd Deposit: 75% up to $300 CAD
- 3rd Deposit: 50% up to $300 CAD
- 4th Deposit: 25% up to $300 CAD
- 5th Deposit: 100% up to $100 CAD
No bonus codes are required – just opt in from the cashier before each deposit. The wagering requirement is 35x the combined deposit and bonus amount for each stage of the offer.
Bonus Terms Transparency and fairness
The minimum deposit to qualify for each bonus in the welcome package is $20 CAD. 21Privé Casino clearly states that wagering requirements must be met before any bonus winnings can be withdrawn. While using bonus funds, there is a maximum bet limit of $5 CAD per spin or game round.
The contribution of games toward wagering is outlined in the terms, with most slots contributing 100%, while table games and video poker contribute less or not at all. Winnings from free spins are capped at $100 CAD, but for standard bonus funds, there’s no explicitly stated maximum win, which leaves a bit of ambiguity around the full payout potential.
Loyalty & VIP Programs
21Prive Casino features a multi-tier VIP program that rewards players based on their level of play and loyalty. Benefits include:
- Personalized Bonuses: Tailored to player activity and preferences
- Cashback Offers: Available at higher levels, providing regular cashback on losses
- Dedicated VIP Manager: Personal support and assistance from a dedicated manager
Entry to the VIP program is generally by invitation, and the more a player wagers, the higher the potential rewards and perks.
Recurring Offers & Tournaments
21Privé Casino features a solid lineup of recurring promotions and player rewards designed to keep Canadian players engaged:
- Sensational Sundays: Every Sunday, players can enjoy a 30% match bonus up to $100 CAD on their first deposit of the day, valid on both slots and table games.
- Loyalty Points Program: Earn points for every $10 wagered across various game types, and redeem 1,000 points for $5 CAD in bonus funds.
- Provider Promotions & Tournaments: Regular events in partnership with top software providers, including leaderboard competitions and cash prize giveaways.
These ongoing promotions add value to every session, rewarding regular gameplay with extra bonuses, exclusive competitions, and more ways to win.
Payments & Support
Payments Support: 4.5 / 5
Deposit & Withdrawal Methods
21Privé Casino offers a wide range of secure and convenient payment methods tailored to Canadian players. You can make deposits and withdrawals using trusted options such as:
- Visa
- Mastercard
- Interac®
- Paysafecard
- Skrill (excluded from welcome bonus)
- Neteller (excluded from welcome bonus)
- MuchBetter
- Bank Transfer
- Apple Pay
All transactions are processed securely, with support for Canadian dollars (CAD) to avoid currency conversion fees.
These options cater to a variety of preferences, whether you prefer traditional banking methods or modern digital wallets.
Payout Speed & Limits
Withdrawals at 21Privé Casino are subject to a pending time of 24 to 48 hours, after which payments are processed immediately. The total time to receive your funds depends on the selected method:
- E-wallets: 24-48 hours after approval
- Credit/Debit Cards: 3-5 business days
- Bank Transfers: 3-5 business days
The minimum withdrawal amount is $10 CAD, and the maximum withdrawal limit is $7,500 CAD per week. VIP players may be eligible for higher limits. All withdrawals are processed back to the original deposit method, and weekend processing is supported, helping ensure timely payouts.
Before any withdrawal, players must have wagered their deposited amount at least once. Verification checks may be required before funds are released, especially when withdrawing for the first time or in large amounts .while the maximum withdrawal limit is $7,500 CAD per week. Notably, 21Privé also processes withdrawals on weekends, helping players access their winnings without unnecessary delays.
CAD Support & KYC
21Privé Casino accepts Canadian Dollars (CAD), allowing players in Canada to deposit, play, and withdraw without any currency conversion fees. The KYC (Know Your Customer) process is straightforward and typically required before making your first withdrawal.
To verify your identity and comply with regulatory requirements, you’ll need to provide documents such as a valid government-issued ID (e.g., passport or driver’s licence) and a recent utility bill or bank statement to confirm your address. These checks help ensure secure, responsible, and compliant transactions.
Customer Support Quality
21Prive Casino offers a high-quality customer support service, available via live chat and email (support@21prive.com). The live chat operates 24/7, ensuring that help is always at hand. The support team communicates primarily in English and is known for its responsiveness and helpfulness. The casino utilizes Zendesk for managing customer queries, which enhances the efficiency and tracking of support requests.
4. Trust, Security & Licensing
Trust Security Licensing: 5 / 5
Licensing Authorities
21Prive Casino is licensed by the Malta Gaming Authority (MGA) under license number MGA/B2C/370/2017 and the UK Gambling Commission (UKGC) with license number 52894.
This casino is licensed by the Malta Gaming Authority (MGA), one of the most respected regulatory bodies in the global online gambling industry. MGA-licensed casinos are required to meet strict standards for fair play, player protection, and responsible gambling.
For Canadian players, this licence provides a strong layer of trust and credibility. Thanks to the solid reputation of the MGA, our Trust, Security & Licensing rating is high for casinos operating under this regulatory framework.
Holding a licence from the UK Gambling Commission (UKGC) means that this casino adheres to some of the strictest standards in the industry for fairness, player protection, and responsible gambling. While UKGC-licensed casinos primarily serve players in the UK, Canadian players still benefit from the strong regulatory oversight this licence provides.
Due to the UKGC’s high compliance requirements, our Trust, Security & Licensing rating remains high for casinos operating under this licence.
Ownership & Corporate Background
21Prive Casino is owned and operated by White Hat Gaming Limited, a company incorporated under the laws of Malta. White Hat Gaming manages several other well-known casino brands and is based in Malta. The corporate structure involves multiple layers of management, focusing on providing secure and fair gaming experiences across their platforms.
Platform Security & Fairness
21Prive Casino uses RapidSSL encryption technology to ensure the security of player data and transactions. The casino’s games are powered by reputable software providers and are regularly audited for fairness by independent bodies. Although specific audit certifications (like eCOGRA or iTech Labs) are not mentioned, the stringent regulations of the MGA and UKGC ensure the games meet high fairness standards.
Responsible Gambling Tools
21Prive Casino provides various responsible gambling tools to help players manage their gaming activities responsibly. These tools include setting deposit limits, opting for self-exclusion, taking timeouts, and conducting reality checks to monitor gambling behavior regularly.
Player Reviews Summary
On platforms like Trustpilot and AskGamblers, 21Prive Casino has a mixed range of reviews. Common praises include the quality of customer service and the variety of games offered. However, there are some complaints regarding withdrawal delays and the fairness of terms and conditions. The trust score varies, with some concerns over complaint resolution, but many players report satisfactory resolutions to their issues.
Of course, players who experience issues are often more motivated to leave reviews than those with smooth experiences, so negative feedback should always be taken with a grain of salt. It’s important to weigh complaints against the broader context of the casino’s reputation, licensing, and responsiveness to user concerns.
5. User Experience & Innovation
User Experience Innovation: 4.5 / 5
Website Design & Navigation
21Prive Casino offers a user-friendly interface characterized by an old-fashioned yet functional design. The desktop and mobile layouts are streamlined, ensuring easy navigation with a simple, intuitive menu structure.
The website uses a basic color scheme enhanced by a unique velvet chair motif, which adds a touch of elegance without being overbearing. The interface quality is high, with fast loading times and clear categorization of games, promotions, and support options. Whether on desktop or mobile, users can enjoy a seamless experience, with all features accessible within a few clicks.
Mobile Gaming
21Prive Casino excels in mobile gaming through its fully optimized mobile website. Players can access the complete game library, manage their accounts, and reach customer support directly from their smartphone or tablet browsers.
The mobile site features a responsive design that adjusts seamlessly to various screen sizes and resolutions, ensuring a smooth and engaging experience on the go. Mobile-specific games are also available, offering a variety of gaming options tailored for handheld devices.
Standout Features & Tech
21Prive Casino focuses on delivering a smooth and polished user experience rather than flashy or gimmicky features. The platform is built on a stable and responsive framework that ensures fast loading times and seamless navigation across desktop and mobile devices. Game pages and categories are well-structured, helping players quickly find their favorites or discover new titles. The site also benefits from trusted payment integrations and top-tier game providers, reinforcing both usability and player trust.
Key Technical Strengths:
- Fast-loading pages for reduced bounce rates and better player engagement.
- Mobile-optimized design that adapts to any screen size without sacrificing functionality.
- Clean site structure and game categorization, ideal for both users and search engine indexing.
- SSL encryption across the site, protecting player data and payment information.
- Integration with established payment providers, ensuring secure deposits and withdrawals.
- Stable backend infrastructure, resulting in minimal downtime and reliable performance.
- Fully browser-based experience-no download required, simplifying access and improving conversion.
Conclusion & Overall Rating
Overall rating: 4.6 / 5
21Privé Casino has established itself as a versatile and appealing online gaming destination for Canadian players since its launch in 2014.
With a diverse game selection, generous bonuses, and a strong focus on security and fair play, the casino delivers a well-rounded experience that suits both casual players and seasoned gamblers alike.
That said, like any platform, it has its strengths and limitations, which are important to consider before committing to real-money play.
Reminder: Gambling should always be fun and safe. If you’re worried about your habits, please visit our Responsible Gambling page for advice and resources.
